Overview
*Subject to NZQA approval.
This programme enhances management skills for managers responsible for staff and workplace operations.
Become a leader that motivates and inspires a team.
Managing a team is all about having the confidence and the techniques to lead effectively. This qualification will give you the self-assurance to be a great leader. It will give you the systems and tools to lead in a capable and confident manner and the motivation to take your career in management to the next level.
Are you looking for a change in career direction? Are ready to step up to more of a leadership role? Or have you recently been made a supervisor, team leader or manager? Then this qualification could be for you!
What you will learn
You will gain skills in:
- Effective Leadership: An effective leader is someone who understands their own leadership style and the style of those around them. You will learn how to identify the ways you can improve and strengthen your leadership skills – leading to greater professional and personal development.
- Business Communications: Learn the skills to liaise with stakeholders in a range of industries and sectors. This could include customers, clients, patients, suppliers, councils, unions or shareholders. Through our training you will acquire the skills to engage and communicate confidently and effectively.
- Application of leadership techniques to your workplace: A qualification in First Line Management will give you the skills you need to immediately make change in your work place. Our management techniques are easily applied to any role, in any sector. Lead from the front and be a change manager.
- Conflict resolution: Learn successful techniques and strategies for managing difficult circumstances and handling conflict successfully. This might include liaison with staff or senior management or managing adverse situations that are out of your control.
- Performance Management: Learn about key performance indicators, the review process, training and development and identifying staff resources and abilities.
- Motivation: Create a positive and productive work environment. A qualification in First Line Management will give you the skills to motivate your team for success.
- Achieving your workplace objectives: Learn how to develop a plan which will help you allocate, manage and evaluate workflows and resources to achieve team and individual objectives.
Entry Requirements
All applicants must:
- be at least 16 years old at the time the programme commences.
- be able to understand follow, and respond to instructions given in English.
- be physically able to complete the programme specific outcomes
All applicants must:
- be at least 16 years old at the time the programme commences.
- be able to read, write, and communicate in English at a basic level.
- be physically able to complete the programme-specific outcomes.
All applicants must:
- be at least 16 years old at the time the programme commences.
- be able to read, write, and communicate in English at a basic level.
- be physically able to complete the programme-specific outcomes.
Applicants for whom English is not a first language must have an IELTS score of 5 with no band score lower than 5; or an accepted international equivalence.
All applicants must:
- be at least 16 years old at the time the programme commences.
- be able to read, write, and communicate in English at a basic level.
- be physically able to complete the programme-specific outcomes.
Applicants for whom English is not a first language must have an IELTS score of 5.5 with no band score lower than 5; or an accepted international equivalence.
To gain admission to the New Zealand Certificate in Business (First Line Management) (Level 4) applicants must meet at least one of the following criteria:
- Achieved 40 credits NCEA Level 1, including 10 literacy and 10 numeracy credits
- Achieved the New Zealand Certificate in Business (Introduction to Team Leadership) (Level 3) or equivalent
International Students for whom English is not a first language must attain an IELTS score of 5.5 with no band score lower than 5 or hold an equivalent score from a recognised alternative English proficiency test.
Intakes & Applications
Dates & Bookings
Learn online with Open Polytechnic, with regional support by NorthTec:
- Access to a NorthTec facilities – computer/meeting room access, library and student support.
- Local workshops – optional workshops where you can be supported in your online learning with others studying the same programme as you. Located in Whangārei, Ngāwhā, Kerikeri, Kaitaia, & other campuses as demand requires.
Youth Guarantee Fund*
If you are aged 16 to 24, you could study for FREE as part of the government's Youth Guarantee fund. To qualify for the Youth Guarantee fund, you must meet the following criteria:
- Complete an application for a course that is covered by the Youth Guarantee fund.
- Be a NZ citizen or permanent resident.
- Be 16 to 24 years old at the time the course starts. Learners who are 15 years old and hold Ministry approved early leaving exemption from their school may also be eligible. This exemption must be in place before the course starts.
Priority places will be given to students who:
- have not yet achieved NCEA Level 1 or NCEA Level 2; or
- have completed a Level 1 or Level 2 qualification through a Youth Guarantee provision programme.
All free study is subject to funding confirmation. Proof of residency status is required. Programme entry criteria may apply. Eligibility for student allowances or student loans may vary. Contact Studylink for more information.
* All fees and study costs found on this website are indicative course fees only and exclude the Compulsory Student Services Fee (CSSF) levy and any course-related costs. The 2025 CSSF levy is $300 per full-time equivalent student (120 credits) for programmes level 3 and above.
Unless otherwise stated, prices are in New Zealand Dollars including GST. Prices that are not explicitly indicated as International are the domestic price and may differ for International students. For programmes longer than one academic year in duration, the fees quoted are for the first year. Final study costs depends on a number of factors including the courses you select to study. All fees and study costs are subject to confirmation, including zero fees courses.
Courses and programmes may be cancelled, postponed or have their content or configuration changed from time to time (including during the academic year) at the discretion of NorthTec. See our full Terms and conditions.
Additional Information
Employment Pathways
About Te Pūkenga
Following the Government’s announcement of its intention to disestablish Te Pūkenga | New Zealand Institute of Skills and Technology, please be assured that your programme of study or training will continue as planned while we work through the details of how this change will be implemented.
We are committed to ensuring that organisational changes that need to be made to meet the Government’s expectations do not impact the delivery of our programmes and training for our learners and employers.
If you need access to learner support services or have any concerns, please contact us.
