Library – Te Whare Pukapuka

The Library is open Monday to Thursday 8.00am–5.00 pm and Friday 8.00–4.00 pm.

Email: library@northtec.ac.nz

Freephone: 0800 808 856 option 3

Phone: (09) 470 3790

Library Guides

Don't know where to start? Check out the Library Guides.

Library Services

ICT Help

Your NorthTec Account

Username - Your username will be your student ID number followed by @northtec.ac.nz e.g. 2022000001@northtec.ac.nz

Password - Your default NorthTec password will be your birth date in such format: dMmmyyyy e.g 1Jan1970.

Password Reset

Your password lasts for an entire year unless you chose to change it. If you enter your password incorrectly three times, your account will be temporarily locked for 30 minutes. We encourage you to sign up for our self-service password reset tool. This will allow you to reset your password or unlock your account at any time from your own device.

Getting Help

The ICT Service Desk Team are here to support you in person, via phone or email.

Available: Monday to Friday from 8am - 5pm.

Freephone: 0800 808 856 (option 5)

Phone: 09 470 3777

Email: ICTServiceDesk@northtec.ac.nz

How-to Guides

Te Whare Hauora – Student Health and Wellbeing Services

Location: D380, Raumanga Campus, Whangārei

CONFIDENTIALITY

Anything you discuss with a counsellor or nurse is confidential; no one else receives any details about your discussions without your permission.

Health

Nurse Services are available in-person:

  • Raumanga Campus: Mon/Tues/Thurs 9am to 3.30pm
  • Dyer Street Campus: Wed 9.30am to 3.30pm

Remote services - email, phone and zoom are also available as per the hours above.

Contact

Counselling

NorthTec Counselling Services are available to all learners on-site and remotely.

Click here for bookings and availability

Vitae

The Vitae professional counselling service is contactable 24 hours a day, with a duty counsellor always on hand for emergencies.

Learners can call to discuss any problems that they might be experiencing, such as study or training stress, relationship problems, anxiety or depression, as well as reach out if they are undergoing harassment or any other kind of violence. All Vitae services are confidential.

Book an appointment on the website or freephone 0508 664 981

  • Free for all Te Pūkenga learners across New Zealand
  • Duty Counsellor is on call for emergencies, 24/7
  • In-person counselling sessions not available.

Resources

Resources

Campus Maps

Digital Learning Support

NorthNet

Communications – Zoom, Forums and Chatrooms

Policies

Please see here for a full list of learner policies and regulations.

Concerns, Complaints and Academic Appeals

NorthTec aims to provide a learning environment of mutual respect and courtesy. We encourage you to raise any matter that concerns you or affects your ability to study. It is important any concerns and complaints including academic appeals are resolved quickly so you can continue your study free of worry or distress.

NorthTec has policies for Student Concerns and Complaints and Academic Appeals.

These policies are here to be used to help make issues that bother you better.

There is a guide to Making Things Better at NorthTec relating to Concerns and Complaints including Academic Appeals. This explains the difference between a concern and a complaint and has a step-by-step flow chart of what to expect.

A form is available for you to raise a concern or complaint including academic appeals. You can also Contact the Student complaints officer at concernsandcomplaints@northtec.ac.nz.