Library – Te Whare Pukapuka

The Library is open Monday to Thursday 8.00am–5.00 pm and Friday 8.00–4.00 pm.


Freephone: 0800 808 856 option 3

Phone: (09) 470 3790

Library Guides

Don't know where to start? Check out the Library Guides.

Library Services

ICT Help

Your NorthTec Account

Username - Your username will be your student ID number followed by e.g.

Password - Your default NorthTec password will be your birth date in such format: dMmmyyyy e.g 1Jan1970.

Password Reset

Your password lasts for an entire year unless you chose to change it. If you enter your password incorrectly three times, your account will be temporarily locked for 30 minutes. We encourage you to sign up for our self-service password reset tool. This will allow you to reset your password or unlock your account at any time from your own device.

Getting Help

The ICT Service Desk Team are here to support you in person, via phone or email.

Available: Monday to Friday from 8:30am - 4:30pm.

Freephone: 0800 808 856 (option 5)

Phone: 09 470 3777


How-to Guides

Te Whare Hauora – Student Health and Wellbeing Services

Location: D380, Raumanga Campus, Whangārei


Anything you discuss with a counsellor or nurse is confidential; no one else receives any details about your discussions without your permission.


Nurse Services are available in-person:

  • Raumanga Campus: Mon/Tues/Thurs 9am to 3.30pm
  • Dyer Street Campus: Wed 9.30am to 3.30pm

Remote services - email, phone and zoom are also available as per the hours above.


Counselling - Vitae

The Vitae professional counselling service is contactable 24 hours a day, with a duty counsellor always on hand for emergencies.

Learners can call to discuss any problems that they might be experiencing, such as study or training stress, relationship problems, anxiety or depression, as well as reach out if they are undergoing harassment or any other kind of violence. All Vitae services are confidential.

Book an appointment on the website or freephone 0508 664 981

  • Free for all Te Pūkenga learners across New Zealand
  • Duty Counsellor is on call for emergencies, 24/7



Campus Maps

Digital Learning Support


Communications – Zoom, Forums and Chatrooms


Please see here for a full list of learner policies and regulations.

Concerns, Complaints and Appeals

NorthTec aims to provide a learning environment of mutual respect and courtesy. We encourage you to raise any matter that concerns you or affects your ability to study. It is important any concerns and complaints including appeals are resolved quickly so you can continue your study free of worry or distress.

NorthTec has policies for Ākonga Concerns and Complaints and Appeals.

These policies are here to be used to help make issues that bother you better.

There is a guide to Making Things Better at NorthTec relating to Concerns , Complaints and Appeals. This explains the difference between a concern and a complaint and has a step-by-step flow chart of what to expect.

Forms are available for you to raise a concern or complaint or an appeal. You can also contact the complaints officer at