ICT Help

Your NorthTec Account

Username - Your username will be your student ID number followed by @northtec.ac.nz e.g. 2022000001@northtec.ac.nz

Password - Your default NorthTec password will be your birth date in such format: dMmmyyyy e.g 1Jan1970.

Password Reset

Your password lasts for an entire year unless you chose to change it. If you enter your password incorrectly three times, your account will be temporarily locked for 30 minutes. We encourage you to sign up for our self-service password reset tool. This will allow you to reset your password or unlock your account at any time from your own device.

Getting Help

The ICT Service Desk Team are here to support you in person, via phone or email.

Available: Monday to Friday from 8:00am - 5:00pm.

Freephone: 0800 808 856 (option 5)

Phone: 09 470 3777

Email: ICTServiceDesk@northtec.ac.nz

How-to Guides

Te Whare Hauora – Student Health and Wellbeing Services

Location: D380, Raumanga Campus, Whangārei


Anything you discuss with a counsellor or nurse is confidential; no one else receives any details about your discussions without your permission.


Nurse Services are available in-person:

  • Raumanga Campus: Mon/Tues/Thurs 9am to 3.30pm
  • Dyer Street Campus: Wed 9.30am to 3.30pm

Remote services - email, phone and zoom are also available as per the hours above.



Talk through any problems that you are experiencing, such as study or training stress, relationship problems, anxiety or depression. All services are confidential.

The person is not the problem—The problem is the problem.

On-site Counsellor

Counselling Services are available in-person:

  • Raumanga Campus: Mon to Thurs 9am to 3.30pm, at the Health Centre.
  • Dyer Street Campus appointments are available on request.

Book an appointment online, or contact Graham directly:


The Vitae professional counselling service is contactable 24 hours a day, with a duty counsellor always on hand for emergencies.

Book an appointment on the website or freephone 0508 664 981

  • Free for all Te Pūkenga learners across New Zealand
  • Duty Counsellor is on call for emergencies, 24/7

Te Pae Ora

For simple ideas on feeling your best or navigating any ups and downs, check out our online wellbeing hub, Te Pae Ora.

Further Resources


Campus Maps

Digital Learning Support


Communications – Zoom, Forums and Chatrooms


Please see here for a full list of learner policies and regulations.

Concerns, Complaints and Appeals

NorthTec aims to provide a learning environment of mutual respect and courtesy. We encourage you to raise any matter that concerns you or affects your ability to study. It is important any concerns and complaints including appeals are resolved quickly so you can continue your study free of worry or distress.

NorthTec has policies for Ākonga Concerns and Complaints and Appeals.

These policies are here to be used to help make issues that bother you better.

There is a guide to Making Things Better at NorthTec relating to Concerns , Complaints and Appeals. This explains the difference between a concern and a complaint and has a step-by-step flow chart of what to expect.

Forms are available for you to raise a concern or complaint or an appeal. You can also contact the complaints officer at concernsandcomplaints@northtec.ac.nz.