Fees-free is available for eligible first-time tertiary learners. Find out if you’re eligible at feesfree.govt.nz
About this programme
This programme follows on from the New Zealand Certificate in Tourism (Level 3) and is the second of two qualifications which should be studied consecutively over 12 months. On this programme you will learn how to put into practice the skills and knowledge acquired on the level 3 certificate. You will develop your communications and customer service skills, and explore industry marketing strategies. Where possible you will be placed into a travel, tourism or hospitality workplace for work experience.
The Travel and Tourism Programme at NorthTec offers two qualifications in 12 months:
What you will learn
You will learn about:
-
International Air Travel
-
Computer Reservation Systems
-
Online Fares and Ticketing Systems
-
Coaches and Overland Tours
-
Cruise Ships (includes Cruise Ship Diploma)
-
Travel Industry Legislation.
Additionally, students study advanced selling techniques with an industry focus and build a grounding in the cruise ship industry, providing them with up-to-date product knowledge about this fast growing and exciting segment of the inbound tourist market.
Graduates of this qualification will be able to:
-
Deliver customer service, product advice, and sales in a travel industry context, applying accurate communication, literacy, numeracy and problem solving skills, to grow and maintain customer relationships.
-
Apply workplace practices required of the travel industry including: self-management, teamwork, and compliance with relevant Acts and legislation.
-
Apply detailed knowledge of specific travel regions, and a broad operational knowledge of world geography in terms of characteristics relevant to customer’s needs.
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Identify and utilise travel business operational systems and processes that enable the delivery of a quality customer experience and contribute to overall business effectiveness.
Unit standards in this programme
| Unit Standards |
Level |
Credits |
|
10457 - Establish and develop sales client relationships
|
4 |
5 |
|
18205 - Demonstrate knowledge of and process reservations for cruises outside New Zealand
|
4 |
4 |
|
18206 - Demonstrate knowledge of and process reservations for coach and overland tours operating outside New Zealand
|
4 |
6 |
|
18222 - Research and market a group tour
|
4 |
8 |
|
20490 - Demonstrate knowledge of legislation relevant to the travel industry
|
4 |
6 |
|
26465 - Demonstrate knowledge of and process reservations for international air travel originating from New Zealand
|
4 |
8 |
|
26470 - Demonstrate knowledge of and provide flight options and fare quotes for air travel using the Internet
|
4 |
4 |
|
28122 - Demonstrate knowledge of relationship building, and selling tools, used in the travel industry
|
4 |
6 |
|
28123 - Explain and evaluate travel products used in the travel industry
|
4 |
5 |
|
28128 - Demonstrate knowledge of financial operations in the travel industry
|
4 |
6 |
|
28129 - Process travel arrangements using a computer reservation system
|
4 |
5 |
Entry requirements
All applicants must:
-
be at least 16 years old at the time the programme commences
-
be able to read, write, and communicate in English at a basic level
-
be physically able to complete the programme specific outcomes
Applicants for whom English is not a first language must have an IELTS score of 5.5 with no band score lower than 5; or an accepted international equivalence.
Qualification gained
New Zealand Certificate in Travel (Level 4)
Courses and programmes may be cancelled, postponed or have their content or configuration changed from time to time (including during the academic year) at the discretion of NorthTec. Fees are an indication, include GST and apply to domestic students only. View terms and conditions
From 1 January 2023, all NorthTec learners will be part of Te Pūkenga. Please note that these programmes of study are currently under review as part of the reform of vocational education training and may be subject to change.