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Be an admin guru!
The administration team is often the oil that ensures the smooth running of a business or organisation. It takes systems knowledge and expertise to provide great service to the rest of the team and increase productivity. A New Zealand Certificate in Business (Administration and Technology) level 3 will give you the knowledge to help take your career to the next level.
Who is this for?
If you want to kick start your administrative career or you want to formalise your existing skills then this qualification is for you.
About TANZ eCampus
The TANZ eCampus online learning platform is a collaboration by seven of New Zealand’s major tertiary providers to provide quality education to New Zealanders no matter where they live. The eCampus platform is easy to use, flexible and supportive. You will be able to access course material, upload assignments and chat to other students through our private online forum. Our portal also keeps you up to date with the latest course information including news, events and important details.
As a TANZ eCampus online student you can learn at your own pace and fit your study around your work, family and lifestyle. All study is completely online – with dedicated facilitators and advisors to help you along the way.
Click here to learn more about TANZ eCampus.
What you will learn
Administration efficiencies
The administration team can be crucial in ensuring the smooth running of an office or organisation. You help solve problems before others know they exist and you keep the wheels turning. You will learn how to identify and develop solutions to common problems within the administrative function of an entity, ensuring reduced down time for the team and smooth systems.
Managing compliance
Every business or organisation has rules that have been put in place to make sure that the entity operates smoothly and in compliance with rules and regulations. This course will help you to understand those issues and make sure that you know how to put systems in place that ensure compliance.
How to communicate clearly
Clear communication is essential in a team environment – whether you are ensuring the roll out of smooth systems, handling customer enquiries or dealing with senior managers. With a qualification in administration and technology you will learn the skills required to ensure you communicate confidently and effectively.
Document presentation
To be a key member of the administration team you need to know about document management. Learn about the correct format to use for a variety of documentation and how to ensure you present a quality end product that hits the mark.
Courses in this programme
Students complete either the courses listed as Option #1 OR Option #2. The eCampus courses are the same as Option #2.
| Courses (Option 1) |
Level |
Credits |
|
CBAT301 - Customer Relations
Aim: To enable students to develop professional customer service techniques that are culturally, socially, and ethically appropriate within a business entity.
|
3 |
10 |
|
CBAT302 - Administration and Finance
Aim: To enable students to apply administration procedures which accurately support everyday operational and financial tasks in a business environment.
|
3 |
10 |
|
CBAT303 - Business Organisation
Aim: To enable students to produce administration services and business documents in accordance with policy and legislation.
|
3 |
10 |
|
CBAT304 - Business Communication
Aim: To enable students to use business technologies to communicate effectively in a global business environment
|
3 |
10 |
|
CBAT305 - Business Data Solutions
Aim: To enable students to manipulate business data to solve business problems.
|
3 |
10 |
|
CBAT306 - Operation Essentials
Aim: To enable students to contribute to a business entities performance utilising a variety of digital devices.
|
3 |
10 |
| Courses (Option 2) & eCampus |
Level |
Credits |
|
320101 - Administration Essentials
Aim: This course will provide you with the skills needed to produce documents that meet industry and corporate specifications and expectations. Be the star of the team when it comes to great presentation style!
Produce high quality, appropriate business documents!
You will learn which type of document template to use in a variety of situations. You will present high quality documentation that meets the standards required and you will use the appropriate language and technique.
Understand format requirements
Most documents produced within a business, have a format that needs to be followed. This ensures consistency and quality of documentation. This course will help you understand those requirements and make sure you have the skills to apply them within a workplace setting.
|
3 |
15 |
|
320201 - Administration Professionals
Aim: Ensure the smooth running of the administrative function and you need to know the most acceptable way to communicate in a range of situations.
Understand theories of communication
A good knowledge of communication techniques and expectations will enable you to manage your way effectively through a range of experiences and ensure good outcomes. This course will help you to understand appropriate communication behaviours and demonstrate these in a practical and professional manner within your work environment.
Provide great customer service
Customers are not just external clients. Customers of an administration team also include the people that work alongside you in the office. You need to know how to provide all your clients with the best possible service to support them in their role. At the conclusion of this course you will know how to achieve just that!
|
3 |
15 |
|
320301 - The Practice
Aim: This course will provide you with the hands on, practical opportunity to work within a business environment. You’ll be able to put that theory into practice, as you learn within a simulated company environment, to contribute to the achievement of business objectives.
Understand the realities of providing administrative support
Within this simulated business environment, you will experience all aspects of everyday business activities. Learn about the administrative and general services that are required within a business to ensure smooth operations and understand your role in contributing to business performance.
Become a great team contributor
Great teams produce great results and every team member needs to understand their role and performance requirements. This course will give you the practical skills to understand team dynamics, team communications and how to make sure you get the best results.
Experience practical problem solving techniques
Effective problem solving is a skill that can be learnt. If you understand how to solve problems effectively you will become a valued member of the operational team. On this course you will learn practical problem solving techniques and how to apply them to achieve business success.
|
3 |
30 |
Admission information
All applicants must:
-
be at least 16 years old at the time the programme commences
-
be able to read, write, and communicate in English at a basic level
-
be physically able to complete the programme specific outcomes
Applicants for whom English is not a first language must have and IELTS score of 5 with no band score lower than 5; or an accepted international equivalence.
Qualification gained
New Zealand Certificate in Business (Administration and Technology) (Level 3)
Courses and programmes may be cancelled, postponed or have their content or configuration changed from time to time (including during the academic year) at the discretion of NorthTec. Fees are an indication, include GST and apply to domestic students only. View terms and conditions