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Phone: 09 470 3777
Monday to Friday from 7:30am - 5pm.
As we support you to move to new ways of learning at NorthTec, we want to assure you that our ICT Service Desk Team are still here to support you in your home.
In the first instance, if you have any technical difficulties that prevent you from accessing your learning, or you have trouble with aspects of digital learning in NorthNet, do not worry we have developed a range of self-help guides for you.
If then, you are still unable to resolve your issue, get in touch, our ICT Service Desk team is here to help you.
You can access the ICT Service Desk in the following ways:
The Service Desk is available Monday to Friday from 7:30am - 5pm.
Most NorthTec services use your usual network log-in credentials:
Your password lasts for an entire year unless you chose to change it. If you enter your password incorrectly three times, your account will be temporarily locked for 30 minutes. We encourage you to sign up for our self-service password reset tool. This will allow you to reset your password or unlock your account at any time from your own device.
Using the self-service password reset tool you will be able to reset your password and unlock your account.
SSUAMS - Account Unlock-Password Reset using Desktop Login Screen
SSUAMS - Account Unlock-Password Reset using Mobile App
SSUAMS - Account Unlock-Password Reset using Web Browser
SSUAMS - Enrolment through Mobile App
SSUAMS - Enrolment through Web Browser
SSUAMS - Mobile App Installation Procedure
Connecting Android Phones and Tablets to NorthTec Wireless Network
Connecting iPhone and iPAD to NorthTec Wireless Network
Connecting Mac Laptops to NorthTec Wireless Network
Connecting Windows 7 NorthTec Supplied Laptop to NorthTec Wireless Network
Connecting Windows 7 Personal Laptop to NorthTec Wireless Network
Connecting Windows 8 Devices to NorthTec Wireless Network
Connecting Windows 10 Devices to NorthTec Wireless Network