ICT Help

The ICT Service Desk Team are here to support you in person, via phone or email, and we also have a range of help guides available.

The Service Desk is based at the Library on Raumanga Campus. 
Our operating hours in the Library are:

  • 8am – 5pm Monday to Thursday
  • 8am – 4pm Friday

You can also contact us anytime between 8am – 5pm Monday to Friday via:

Logging in with your NorthTec-Microsoft Account.

Many NorthTec services use the same Microsoft authenticated log-in:

  • Username - Your username will be your student ID number followed by @northtec.ac.nz e.g. 2006000009@northtec.ac.nz
  • Password - If you have not changed your password before, your default NorthTec password will be your birthdate in such format: dMmmyyyy e.g 1Jan1970.

Your password lasts for an entire year unless you chose to change it. If you enter your password incorrectly three times, your account will be temporarily locked for 30 minutes. We encourage you to sign up for our self-service password reset tool. This will allow you to reset your password or unlock your account at any time from your own device.