Library – Te Whare Pukapuka

The Library is open Monday to Thursday 8.00am–5.00 pm and Friday 8.00–4.00 pm.


Freephone: 0800 808 856 option 3

Phone: (09) 470 3790

Library Guides

Don't know where to start? Check out the Library Guides.

Library Services

ICT Help

Your NorthTec Account

Username - Your username will be your student ID number followed by e.g.

Password - Your default NorthTec password will be your birth date in such format: dMmmyyyy e.g 1Jan1970.

Password Reset

Your password lasts for an entire year unless you chose to change it. If you enter your password incorrectly three times, your account will be temporarily locked for 30 minutes. We encourage you to sign up for our self-service password reset tool. This will allow you to reset your password or unlock your account at any time from your own device.

Getting Help

The ICT Service Desk Team are here to support you in person, via phone or email.

Available: Monday to Friday from 8am - 5pm.

Freephone: 0800 808 856 (option 5)

Phone: 09 470 3777


How-to Guides

Te Whare Hauora – Student Health and Wellbeing Services

Location: D380, Raumanga Campus, Whangārei


Anything you discuss with a counsellor or nurse is confidential; no one else receives any details about your discussions without your permission.


Nurse Services are available in-person:

  • Raumanga Campus: Mon/Tues/Thurs 9am to 3.30pm
  • Dyer Street Campus: Wed 9.30am to 3.30pm

Remote services - email, phone and zoom are also available as per the hours above.



Counselling Services are available on-site and remotely.

Book online.

  • Monday 11 AM – 5 PM
  • Tuesday 1–5 PM
  • Wednesday 1–4 PM
  • Thursday 11 AM – 5 PM

VITAE: Te Pukenga Akonga/Learner TOP UP Counselling Services- Semester 2, 2022 only.

If you are fully enrolled at NorthTec you are eligible to receive counselling support from Vitae.

  • It is free
  • Duty Counsellor is on call for emergencies, 24/7
  • In-person counselling sessions not available.

Access this document for more information about Vitae.



Campus Maps

Digital Learning Support


Communications – Zoom, Forums and Chatrooms


Please see here for a full list of learner policies and regulations.

Concerns, Complaints and Academic Appeals

NorthTec aims to provide a learning environment of mutual respect and courtesy. We encourage you to raise any matters that concern you or affect your ability to study here. It is important that any concerns or complaints are resolved quickly so you can continue your education and training free of worry or distress.

NorthTec has a Student Concerns and Complaints policy. Please use this policy to help make the things that concern, or bother you, better.

Steps for making it better:

  1. Outline the issue – Clearly identify the extent of the problem, and think about the improvements you would like to see happen. You may contact a Navigator in the Student Support Service or International teams to help you through the process of raising your concern.
  2. Raise a Concern – You can talk informally with the student or staff member responsible in an attempt to resolve the problem yourself. You may have a support person with you, or you may ask a support person to talk to the student or staff member on your behalf.
  3. Report a Concern – If you and the student or staff member have not been able to resolve your concern, report your concern to their tutor or manager. You can do this yourself, or have a support person report it on your behalf.
  4. Make a Formal Complaint – Still no better? Too serious for the above process? You may wish to lodge a formal complaint by contacting the Student Complaints Officer at You may have a support person make a formal complaint on your behalf, or assist you to make the complaint.

Postal address for complaints:

Student Complaints Officer
Private Bag 9019
Whangarei Mail Centre 0148

Make sure you keep a copy of your complaint.