Concerns, Complaints and Academic Appeals

Let us know if we aren't living up to your expectations

NorthTec works hard to ensure students are satisfied and their expectations are met. However, if you feel standards have not been met there is a clear process for you to follow. Support in raising a concern or lodging  a complaint is available. 

Click here for a flowchart summarising this process.

To raise a concern, complaint or academic appeal please complete the Student Concern/Complaint/Academic Appeal Form  or write a letter and

  •  Hand deliver to NorthTec’s Student Complaints Officer
  •  Email to concernsandcomplaints@northtec.ac.nz.
  • Post to:
    • Student Complaints Officer
      NorthTec
      Private Bag 9019
      Whangarei Mail Centre 0148

CONCERN

A situation where the student considers appropriate standards have not been met. The student perceives that the impact on him/her has not been large and it is likely that resolution can be obtained by direct, informal consultation with the  people concerned.

If you feel your concern has not been addressed, you may lodge the matter as a formal complaint. There is a clear process for you to follow to ensure your complaint will be considered.  Support in making a complaint is available from the student services team or international student support coordinator.

FORMAL COMPLAINT 

A written expression of dissatisfaction where the student seeks some form of redress or change in a situation; where the student considers that there has been a direct and significant adverse impact on him/her, which requires a formal process of resolution

Refer to the Student Concerns and Formal Complaints Policy. Support is available from the Student Services Team or international student support coordinator.

Academic Appeals

A written request by a student to change any academic decision, action or omission by a tutor or any NorthTec board or committee.

International Students

NorthTec follows the standards in The Education (Pastoral Care of International Students) Code of Practice 2016 (The Code)

If you have a complaint about pastoral care aspects of advice and services received from NorthTec. or from an agent of NorthTec, that you have been unable to resolve through the NorthTec Student Concerns and Complaints Procedure, you can make a formal complaint to the New Zealand Qualifications Authority (NZQA). International students - How to make a complaint.

If you have a complaint about contractual or financial matters that you have been unable to resolve through the NorthTec Student Concerns and Complaints Procedure, you (or an advocate) can contact the International Student Contract Dispute Resolution Scheme (DRS). Click here for more information.