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Our friendly team is available to help with your IT support needs. The helpdesk is located on the ground floor of Te Whare Manaaki (the Student Hub) on our Raumanga campus.
You can access them in the following ways:
The Service Desk is open Monday to Friday from 7:30am - 5pm.
Wireless connectivity is available at NorthTec campuses and learning centres in Whangarei, Kaitaia and Auckland Queen Street. To connect to the network at these locations, simply identify the network "_NorthTec" and log-in using your usual network log-in credentials. If you need help setting up your device, please contact the Service Desk or refer to the guides below:
Connecting Android Phones and Tablets to NorthTec Wireless Network
Connecting iPhone and iPAD to NorthTec Wireless Network
Connecting Mac Laptops to NorthTec Wireless Network
Connecting Windows 7 Northtec Supplied Laptop to NorthTec Wireless Network
Connecting Windows 7 Personal Laptop to NorthTec Wireless Network
Connecting Windows 8 Devices to NorthTec Wireless Network
Connecting Windows 10 Devices to NorthTec Wireless Network
NorthTec has made an agreement with Microsoft to provide Office 365 ProPlus to every one of our students for free. This ensures you always have the latest version of Word, Excel, PowerPoint, OneNote, and more for as long as you're a student here. Find out more about office 365 ProPlus.
Log in to Office 365
We encourage you to sign up for our self-service password reset tool. This will allow you to reset your password or unlock your account at any time from your own device.
Your password lasts for an entire year unless you chose to change it. If you enter your password incorrectly three times, your account will be temporarily locked. However it will clear itself in 30 minutes. Alternatively you can ask ICT or the library to unlock it for you.
Please refer to the guides below for instructions on using the self-service facility.
SSUAMS - Account Unlock-Password Reset using Desktop Login Screen
SSUAMS - Account Unlock-Password Reset using Mobile App
SSUAMS - Account Unlock-Password Reset using Web Browser
SSUAMS - Enrolment through Mobile App
SSUAMS - Enrolment through Web Browser
SSUAMS - Mobile App Installation Procedure