New Zealand Certificate in Tourism (Level 3)

Delivered at NorthTec, in association with the International Travel College (ITC) of New Zealand.

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Fees-free is available for eligible first-time tertiary learners. Find out if you’re eligible at

A Bright Future For Our Tourism Industry

This is the first of two qualifications which, when studied consecutively over 12 months, will give you the skills and knowledge to get started in the travel industry. In the first six months, you’ll learn all the theory behind airline reservations, accommodation packages, foreign exchange systems and travel insurance, covering both the domestic and international markets. It’s an excellent introduction to the exciting tourism industry, with field trips, workplace visits and workshops to give you an understanding of the many different roles available.

Tourism is a people-focused industry. Our visitors want an authentic, memorable experience, and quality staff can make all the difference. Yes, we have seen a lot of job losses because of COVID-19 but those roles will need to be filled again, with people ready and able to deliver a world-class visitor experience. In a normal year, domestic tourism accounts for approximately 60% of New Zealand’s total tourism revenue.

He aha te mea nui o te ao? Māku e kī atu, he tangata, he tangata, he tangata. What is the most important thing in this world? It is people, it is people, it is people.

The Travel and Tourism Programme at NorthTec offers two qualifications in 12 months:

  • After 6 months of study: New Zealand Certificate in Tourism (Level 3) – awarded by International Travel College (ITC)

  • After 12 months of study: New Zealand Certificate in Travel (Level 4) (NorthTec qualification)

What you will learn

The course includes a high level of practical activities, such as roleplays and industry visits, to best prepare you for the workforce. There is also a full programme of field visits and guest speakers.

Throughout the course you will learn all about New Zealand’s thriving tourism industry, including essential destinational geography – you’ll be an expert in no time!  Along with specific industry skills-based training, you will learn about customer service, cross-cultural communication, travel requirements & documentation.  There are so many exciting areas of the industry to discover, such as travel agencies, flight attending, airlines, airport, hotels, cultural and adventure tourism – just to name a few!

Students will be provided with extensive careers support and industry advice. There will be CV writing workshops and site visits to different workplaces, allowing students to gain an understanding of the many different roles available.

Entry Requirements

All applicants must:

  • be at least 16 years old at the time the programme commences

  • be able to read, write, and communicate in English at a basic level

  • be physically able to complete the programme specific outcomes.

Qualification gained

New Zealand Certificate in Tourism (Level 3) – awarded by International Travel College (ITC)

Courses and programmes may be cancelled, postponed or have their content or configuration changed from time to time (including during the academic year) at the discretion of NorthTec. Fees are an indication, include GST and apply to domestic students only. View terms and conditions

From 1 January 2023, all NorthTec learners will be part of Te Pūkenga. Please note that these programmes of study are currently under review as part of the reform of vocational education training and may be subject to change.

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Full time


1 Semester

Start Dates

Whangarei: February

Cost Incl. GST (Approx):

Refer to ITC

Student levy may apply

Programme Code


Phone 0800 162 100