New Zealand Certificate in Business (First Line Management) (Level 4)

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Fees-free is available for eligible first-time tertiary learners. Find out if you’re eligible at

Become a leader that motivates and inspires a team.

Managing a team is all about having the confidence and the techniques to lead effectively. This qualification will give you the self-assurance to be a great leader. It will give you the systems and tools to lead in a capable and confident manner and the motivation to take your career in management to the next level.

Coaching Support

Unsure about studying online? Face to face on-campus sessions are available for this programme in Kaitaia, Kerikeri, Kaikohe and Whangārei.  You will be able to get support for course related questions and assessment work.

Who is this for?

Are you looking for a change in career direction? Are ready to step up to more of a leadership role?  Or have you recently been made a supervisor, team leader or manager? Then this qualification could be for you!

About eCampus NZ

The eCampus NZ online learning platform is a collaboration by New Zealand’s major tertiary providers to provide quality education to New Zealanders no matter where they live. The eCampus platform is easy to use, flexible and supportive. You will be able to access course material, upload assignments and chat to other students through our private online forum. Our portal also keeps you up to date with the latest course information including news, events and important details.

As an eCampus online student you can learn at your own pace and fit your study around your work, family and lifestyle. All study is completely online – with dedicated facilitators and advisors to help you along the way.

It is possible to study individual courses/papers from within eCampus programmes without completing the full qualification. If you are interested in only competing specific courses/papers please contact the eCampus team to find out more about how this works.

Click here to learn more about eCampus NZ.

Coaching support and study spaces

NorthTec offers study spaces where you will be able to meet new people, gain support from an experienced tutor in this field, put a face to the names on your forums and learn more about the course. We have free Wi-Fi, kitchenette, coffee, tea, snacks and milo.

Take advantage of highly skilled and experienced tutors accessible to answer questions and provide you the support to help, guide and direct you.

Accord Trust Scholarship

This scholarship provides fee discounts to eCampus learners enrolled at NorthTec in 2022. Awards up to $4000 ($16,444 available in total) to students ineligible for any other fees-free options.  Students enrolled in an NorthTec programme through eCampus NZ.

To apply see Accord Trust Scholarship.

What you will learn

You will gain skills in:

  • Effective Leadership: An effective leader is someone who understands their own leadership style and the style of those around them. You will learn how to identify the ways you can improve and strengthen your leadership skills – leading to greater professional and personal development.

  • Business Communications: Learn the skills to liaise with stakeholders in a range of industries and sectors. This could include customers, clients, patients, suppliers, councils, unions or shareholders. Through our training you will acquire the skills to engage and communicate confidently and effectively.

  • Application of leadership techniques to your workplace: A qualification in First Line Management will give you the skills you need to immediately make change in your work place. Our management techniques are easily applied to any role, in any sector. Lead from the front and be a change manager.

  • Conflict resolution: Learn successful techniques and strategies for managing difficult circumstances and handling conflict successfully.  This might include liaison with staff or senior management or managing adverse situations that are out of your control.

  • Performance Management: Learn about key performance indicators, the review process, training and development and identifying staff resources and abilities.

  • Motivation: Create a positive and productive work environment. A qualification in First Line Management will give you the skills to motivate your team for success.

  • Achieving your workplace objectives: Learn how to develop a plan which will help you allocate, manage and evaluate workflows and resources to achieve team and individual objectives.


To gain a Certificate in First Line Management Level 4 you are required to complete the following four courses.

Courses Level Credits
CBFL401 - Effective Leadership 4 15
CBFL402 - Team Management and Motivation 4 15
CBFL403 - Achieving Team Objectives 4 15
CBFL404 - Performance and Variance Management 4 15

Entry Requirements

To gain admission to the New Zealand Certificate in Business (First Line Management) (Level 4) applicants must meet at least one of the following criteria:

  • Achieved 40 credits NCEA Level 1, including 10 literacy and 10 numeracy credits

  • Achieved the New Zealand Certificate in Business (Introduction to Team Leadership) (Level 3) or equivalent

International Students for whom English is not a first language must attain an IELTS score of 5.5 with no band score lower than 5 or hold an equivalent score from a recognised alternative English proficiency test.

Qualification Gained

New Zealand Certificate in Business (First Line Management) (Level 4)

Courses and programmes may be cancelled, postponed or have their content or configuration changed from time to time (including during the academic year) at the discretion of NorthTec. Fees are an indication, include GST and apply to domestic students only. View terms and conditions

From 1 January 2023, all NorthTec learners will be part of Te Pūkenga. Please note that these programmes of study are currently under review as part of the reform of vocational education training and may be subject to change.

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Full time/Part time


20 weeks full time
40 weeks part time

Start Dates

Online (eCampus): Rolling monthly intakes

Cost Incl. GST (Approx):

2022 Fees: $697.40

International: Programme not open to international students

Programme Code


Phone 0800 162 100
Enquire about this programme
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