Graduate Profile

Sheila Collins - Business Admin

Sheila Collins - Business Admin

Medical Receptionist

Sheila was working as a phlebotomist when she decided to retrain for a change of direction.

Having covered the receptionist position at times, she decided she enjoyed the work and would like to upskill and develop her professional skills.

Sheila completed the National Certificate in Business Administration and Computing (Level 3) in 2015, and has since gone on to work part time as a medical receptionist at two Whangarei GP practices, and also for a visiting specialist dermatologist.

Sheila said: “I like receptionist work because I really enjoy helping people, making appointments for them and meeting them. There is no shortage of work – in fact there is a shortage of skilled receptionists at the moment.

“I really enjoyed studying at NorthTec. At first I was a bit apprehensive, being an older student – I thought I would be the oldest. It turned out there were a few older people in the class, and interacting with the younger students was also great. They know everything about computers!

“I made some new friends and I really loved the tutor. I came out of the course 100 per cent more confident than when I started. I was put out of my comfort zone many times, but it’s only when you go through it that you realise how strong you are and what you are capable of doing. I found some strengths I didn’t know I had.”

Sheila advises anyone who is thinking about studying the programme to go ahead: “Just try it, because what have you got to lose?”