The Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021

This code of practice for the pastoral care of domestic tertiary and international learners came into effect on 1 January 2022.

The Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021

The 2021 Code is part of New Zealand legislation under the Education Act. The Code has twelve outcomes that set out the minimum standards of advice and care that educational providers are expected to follow to meet the wellbeing and safety of all their learners.  The Code applies to pastoral care and provision of information, but not to academic standards. 

Know the code

NorthTec is signatory to the Code, meaning NorthTec has the responsibility to take all reasonable steps to look after its students and ensure they have a positive experience that supports students’ educational achievement. Under the Code, NorthTec should help you to be:

  • safe, physically, and mentally 

  • respected and accepted for who you are 

  • supported in your learning and wellbeing 

  • connected with your social and cultural networks 

  • able to have your say in decisions about services

  • be informed on how to raise a concern or make a complaint.

It also outlines special responsibilities that NorthTec has to care for under 18-year-olds and International Students including:

  • student accommodation

  • tertiary providers enrolling international learners

  • schools enrolling international students (this part restates existing requirements for schools).

As students it is a good idea to read the Code and be familiar with it. You can download a copy of the Code and find the answers to your questions on the NZQA website. NZQA has also released a series of videos outlining what students studying in New Zealand can expect from their education provider.

Remember If you are unsatisfied with your experience as a student at NorthTec you have the right to follow NorthTec’s  grievance procedures set out in Concerns and Complaints