Overview
This programme aims to provide students with an introduction to the nowledge and skills necessary to work in all facets of the tourism or travel industries, including customer service and communication skills.

Content
A graduate of this programme will be able to:

• Explain the NZ Tourism Industry
• Communicate information to tourists and travellers
• Demonstrate customer service skills in a vary of tourism settings
• Work with an airline reservations system
• Discuss marketing strategy accommodation packages and travel
  insurance
• Explain foreign exchange systems
• Identify a variety of worldwide destinations

Career Options

• Travel Agent
• Customer Service
• Information Centre
• Tourism Sites Representative
• Tour Operator
• Airlines
• Cruise Companies
• Accommodation
• Travel Wholesalers
• National Tourist Authorities
• An emphasis on Professional Development in Travel and Tourism.

Admission Information
Applicants must be 16 years or older by the commencement date of the
course or have Ministry of Education approval to enrol.
 

Students must be able to demonstrate evidence of suitability based on
interview and /or portfolio.

Applicants for whom English is not their first language require a minimum IELTS score of 5.5.

Qualifications gained:

Northland Polytechnic Certificate in Travel

and
National Certificate in Tourism (Core Skills) (Level 3)